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Tobii needs to reset all the time
My patient just received the Tobii and we've had nothing but problems since we received it. We are constantly having to reboot due to the eye tracking device showing it is not connected, to the internet no longer responding, to the email that was set up, no longer exist. What are we doing wrong?
Can I ask which "Tobii" you have? Is it a C12?
There have been some recent firmware and software upgrades which may resolve the connection issue you have had. With regard to the Internet and Email - are you accessing these via Communicator? If so, it might be a User Profile issue - ie you load up a user but you have a different one as your default on start up. Get in touch with your reseller or feel free to contact me to help you get this resolved. It doesnt sound normal! hector.minto@tobii.com
Best wishes
Hector (UK)
We have the C12. I will check for updates. And yes, we are connecting to the internet via communicator. We bought it direct from Tobii. Our rep came out and made an adjustment to the eye tracker - screw was loose. Problem solved but we are still having issues with the system crashing, us having to reboot and then all the info i.e. phrases disappear. I am going to back up the system and see if that helps. I will email you if I can't fix it.
Thank you
How did you make out helpnhand? I'm having similar problems with CEye connecting and settings like dwell time changing on their own. I've updated all software, firmware and drivers and not much has changed. Hopefully a call to tech support tonight will clear this up, I'm just curious how others have solved these issues.
Hope it all worked out
We were still having problems again with the CEye device and they are aware of the problem. I was told that they would have to take my device and send it back to get a new CEye device installed. That, of course, if out of the question because my patient needs it to communicate all the time. The problem with the crashing is still happening. The only advice I can give is to make sure you back up your device - that way all your information will not be lost. I was having to reinput all the information - what a drag. I hope that helps
We’ve only had out daughters unit since October and just sent it back for repair, so I can understand your patient not wanting to part with it. Our problems sound similar the initial connection of the Tobii IS driver to the CEye would not always be made and when software or drivers were uninstalled and reinstalled to try and fix the problem we would get the blue screen of death when shutting down the unit. We had issues with the CEye on the trial unit we tried out before getting our own so I hope when we get the unit back we won’t have anymore issues or I’ll be very unimpressed. I’ll let you know how it turns out.